# udggear-retail

> Public Help Center articles for udggear-retail.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Do you make custom made products?](https://help.udggear.com/en-US/do-you-make-custom-made-products-1340092.md): UDG can customize a single product or a full line of products. Please look at the OEM Products section here.
- [Which bag can fit with my equipment?](https://help.udggear.com/en-US/which-bag-can-fit-with-my-equipment-1340093.md): You can use our Gear Finder, either By Dimension or By Equipment, to find the right bag for your gear. Or you can look on the product page under the Specifications - Fits column.
- [Do you sell spare parts?](https://help.udggear.com/en-US/do-you-sell-spare-parts-1340094.md): Yes, we do. We also offer spare parts for some of our products. The spare parts we offer can be found here. To ensure compatibility with the product, please contact us first before placing an order.
- [Do you sell gift cards?](https://help.udggear.com/en-US/do-you-sell-gift-cards-1340095.md): Yes, we offer e-gift cards that are sent to the recipient by email. E-gift cards have no additional processing fees. E-gift cards are available in amounts of €25 - €500 and are redeemable only on udggear.com. For more information on e-gift cards, ple
- [Can I change or cancel my order?](https://help.udggear.com/en-US/can-i-change-or-cancel-my-order-1340096.md): Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, as long as the order has not been shipped out from our warehouse, please contact us as quick
- [Can an order be sent to multiple addresses?](https://help.udggear.com/en-US/can-an-order-be-sent-to-multiple-addresses-1340097.md): Unfortunately, at this time, we can only ship to one address per order. If your order contains items that need to be sent to more than one location, you will need to place a separate order for each address.
- [Can I use more than one promo code per order?](https://help.udggear.com/en-US/can-i-use-more-than-one-promo-code-per-order-1340098.md): No. Only one promo code may be applied per order and may not be combined with any other offer. Some products may be excluded from promo code eligibility.
- [Do I need to set up an account?](https://help.udggear.com/en-US/do-i-need-to-set-up-an-account-1340099.md): No, an account is not required. However, if you create an account, you can save your address and card details for a secure, seamless shopping experience. You’ll also be the first to know about new product offerings if you opt to be notified about the
- [What payment methods do you offer?](https://help.udggear.com/en-US/what-payment-methods-do-you-offer-1340100.md): Our payment system is designed to offer tailored payment methods based on your location. But we accept all major credit cards including American Express, Visa, Discover and Mastercard. To discover the available options, please refer to the checkout p
- [Can I pay in my local currency?](https://help.udggear.com/en-US/can-i-pay-in-my-local-currency-1340101.md): We currently only accept payment in Euros. You can see the results of converting product prices to your local currency, but at checkout you will be charged in Euros.
- [What is your return policy?](https://help.udggear.com/en-US/what-is-your-return-policy-1409675.md): For Customers in the European Union (EU):. You have a 14-calendar day window to return an eligible item purchased from https://udggear.com due to a change of mind. The cancellation period begins on the date of notification of receipt of the order by
- [How do I do a return?](https://help.udggear.com/en-US/how-do-i-do-a-return-1409668.md): Return Process:. UDG GEAR BVAtt: ReturnsHavenstraat 166006 SM WeertNetherlands
- [When will I be refunded?](https://help.udggear.com/en-US/when-will-i-be-refunded-1409676.md): Refunds will be issued to the original payment method within 7 business days of receiving the returned item. Shipping costs will only be refunded if the return is due to a product defect or error on our part.
- [How much does shipping cost?](https://help.udggear.com/en-US/how-much-does-shipping-cost-1340102.md): All orders are shipped from UDG's warehouse in The Netherlands. You will get exact shipping charges on the site before you complete the checkout process. Additional fees may apply depending on the country of destination. The customer shall be respons
- [Do you ship worldwide?](https://help.udggear.com/en-US/do-you-ship-worldwide-1340103.md): Yes. We ship our products all over the world. This is a complete list of countries we currently ship to from our warehouse in the Netherlands (in alphabetical order):. Åland Islands, Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua &
- [Will I have to pay Customs Duty and Tax Charges on my order?](https://help.udggear.com/en-US/will-i-have-to-pay-customs-duty-and-tax-charges-on-my-order-1350340.md): When ordering from UDGGEAR.com, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Cu
- [How do I track my order?](https://help.udggear.com/en-US/how-do-i-track-my-order-1350341.md): When your order is dispatched, we’ll send you an email confirming shipping details and tracking number.
- [What are your delivery times?](https://help.udggear.com/en-US/what-are-your-delivery-times-1350342.md): Our delivery time can vary slightly depending on your location. Included in the below estimate is the processing time of up to three business days that our warehouse requires to process, pick, pack and prepare your order for shipping. Our delivery ti
- [What if my package gets lost or arrives damaged?](https://help.udggear.com/en-US/what-if-my-package-gets-lost-or-arrives-damaged-1409692.md): Lost packages. At UDGGEAR.com, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please contact us with your order number and any relevant details. Damaged packages. We understand t
- [Do you offer free shipping?](https://help.udggear.com/en-US/do-you-offer-free-shipping-1660775.md): Yes, we do! Free shipping is available on orders over €50.00 to Belgium, the Netherlands, Luxembourg, Germany and Austria on shipping charges under €20.00. This offer cannot be combined with any other discount.
- [What does the UDG warranty cover?](https://help.udggear.com/en-US/what-does-the-udg-warranty-cover-1409689.md): All physical UDG products that bought from our website or authorized resellers after December 31, 2008. These have a limited lifetime warranty. Lifetime means the expected lifetime of the Product, not to exceed 20 years. Anything you bought before De
- [What does the warranty not cover?](https://help.udggear.com/en-US/what-does-the-warranty-not-cover-1409738.md): Normal wear and tear. Damage by airlines or other common carriers. Damage to contents inside UDG products (e.g., bags, wallets, trolleys). Misuse or abuse of the product. Damage caused while the product was in the hands of a third party before delive
- [Want to fill out a warranty claim?](https://help.udggear.com/en-US/want-to-fill-out-a-warranty-claim-1409739.md): If yes, click the link here.Please provide clear photographic evidence of any Defect so we can assess whether the Warranty claim is to be approved or dismissed.
- [Are my credit card details safe when I shop online?](https://help.udggear.com/en-US/are-my-credit-card-details-safe-when-i-shop-online-1350344.md): Your personal security is incredibly important to us. We use the latest encryption technology to store and transmit your personal and credit card information. The URL address in the navigation bar at the top of the site will always start with “https”
- [Is my personal information kept private and confidential?](https://help.udggear.com/en-US/is-my-personal-information-kept-private-and-confidential-1350345.md): Yes. We promise to never rent or sell your personal information. It is used solely for your shopping needs, nothing more!