Can't find the answer you're looking for? Send us a message and we'd be glad to help!

Home

About UDG Gear

UDG Gear

When ordering from UDGGEAR.com, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees.Customs policies vary by country, and we cannot determine nor make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.

When ordering from UDGGEAR.com, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Cu

Will I have to pay Customs Duty and Tax Charges on my order?

Shipping & Delivery

Do you make custom made products?

Which bag can fit with my equipment?

Do you sell spare parts?

Do you sell gift cards?

Product Support

Can I change or cancel my order?

Can an order be sent to multiple addresses?

Can I use more than one promo code per order?

Do I need to set up an account?

What payment methods do you offer?

Can I pay in my local currency?

Order & Payment

What is your return policy?

How do I do a return?

When will I be refunded?

Returns & Refunds

How much does shipping cost?

Do you ship worldwide?

How do I track my order?

What are your delivery times?

What if my package gets lost or arrives damaged?

What does the UDG warranty cover?

What does the warranty not cover?

Want to fill out a warranty claim?

Warranty & Replacements

Are my credit card details safe when I shop online?

Is my personal information kept private and confidential?

Security

Will I have to pay Customs Duty and Tax Charges on my order?Updated 15 days ago