All articles

Warranty & Replacements

What does the UDG warranty cover?

All physical UDG products that bought from our website or authorized resellers after December 31, 2008. These have a limited lifetime warranty. Lifetime means the expected lifetime of the Product, not to exceed 20 years. Anything you bought before De

What does the warranty not cover?

Normal wear and tear. Damage by airlines or other common carriers. Damage to contents inside UDG products (e.g., bags, wallets, trolleys). Misuse or abuse of the product. Damage caused while the product was in the hands of a third party before delive

Want to fill out a warranty claim?

If yes, click the link here.Please provide clear photographic evidence of any Defect so we can assess whether the Warranty claim is to be approved or dismissed.