For Customers in the European Union (EU):. You have a 14-calendar day window to return an eligible item purchased from https://udggear.com due to a change of mind. The cancellation period begins on the date of notification of receipt of the order by

For Customers in the European Union (EU):You have a 14-calendar day window to return an eligible item purchased from <a data-fr-linked="true" href="https://udggear.com">https://udggear.com</a> due to a change of mind. The cancellation period begins on the date of notification of receipt of the order by the courier agent.For Customers Outside the European Union:Customers outside the EU may return eligible items within 14-calendar days of delivery, provided the item is unused, in original condition, and all return conditions are met. Please contact our customer support to initiate your return and obtain authorization.Please note: If you ordered the wrong item (e.g., incorrect color or model), and the product has already shipped, your return may still be accepted under our standard conditions. The item must be unused and in its original packaging, and all return shipping costs are the customer&#x2019;s responsibility. Shipping charges are not refundable in such cases.All Customers:<ul><li style="font-size: 16px;">Items must be in their original condition, unused, and with all tags attached.</li><li style="font-size: 16px;">Shipping costs for returns are the customer&#x2019;s responsibility, unless the return is due to a product defect or error on our part.</li><li style="font-size: 16px;">Please note: If your purchase was made elsewhere, you must return the item to the physical store.</li></ul>For more information, please review our <a href="https://udggear.com/pages/return-and-refund-policy">Return &amp;&#xA0;</a><a href="https://doreandrose.com/policies/refund-policy" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Refund Policy</a>.&#xA0;

What is your return policy?

Return Process:. UDG GEAR BVAtt: ReturnsHavenstraat 166006 SM WeertNetherlands

Return Process:<ul><li style="font-size: 16px;">Please complete the Online <a href="https://udggear.com/pages/return-merchandise-authorization-form">Return Merchandise Authorization (RMA)</a> form.</li><li style="font-size: 16px;">Obtain Return Authorization: We will provide you with a Return Authorization Number (RMA#).</li><li style="font-size: 16px;">Package the item: Securely package the item in its original packaging. Print the RMA# and place it inside the box.</li><li style="font-size: 16px;">Use a high-quality overpack to wrap around the original product &amp; attach the product label.</li><li style="font-size: 16px;">Included in the original packing slip or the receipt/proof of purchase.</li><li style="font-size: 16px;">We advise you to use the Trace &amp; Tracking service when you return the product to us.</li><li style="font-size: 16px;">It is your responsibility to lodge a complaint with the carrier if the product is damaged on return shipment.</li><li style="font-size: 16px;">If you still choose not to use the Trace &amp; Track service and the package is lost. Then it is at your own risk, and you run the risk that your return shipment will be considered lost and will not be refunded.</li><li style="font-size: 16px;">Label the package with the following address and ship via carrier of your choice:</li></ul>UDG GEAR BV Att: Returns Havenstraat 16 6006 SM Weert Netherlands

How do I do a return?

Refunds will be issued to the original payment method within 7 business days of receiving the returned item. Shipping costs will only be refunded if the return is due to a product defect or error on our part.

Refunds will be issued to the original payment method within 7 business days of receiving the returned item. Shipping costs will only be refunded if the return is due to a product defect or error on our part.

When will I be refunded?

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